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Call Center IQ’s complimentary Next-Generation Customer Engagement Online Summit empowers you to thrive in this reality.  Yes, it looks at channel – as any CX event should – but it also addresses bigger picture changes in customer engagement.  Through a series of keynotes, end user case studies, expert roundtables and technological demos, it will help you more efficiently and effectively connect with customers, boosting satisfaction, loyalty, market share, revenue and profit in the process.