CRM Implementations Still Failing? Well, no Duh!?

By | 2018-03-02T03:50:58+00:00 August 10th, 2017|Categories: Customer Relationship Management|

Once a month I hear someone use the "50% of CRM implementations fail" quote. It is amazing that a statement made about technology implementation, in general, has become so synonymous with CRM technology implementation failure specifically. The most current report I found on CRM implementation failure goes back to July 2013, attesting a 63% implementation rate. [...]

It is NOT just customer or employee experience. The Experience Trend is coming…

By | 2018-03-02T03:51:41+00:00 October 2nd, 2016|Categories: Customer Experience (Cx), Customer Relationship Management, Customer Strategies, Employees|

There is a trend coming and I hope you are already planning for it. Like many trends, this trend will emerge from necessity and from the need to address fundamental aspects of human behavior in business life. It is the "experience" trend, and it will give way to an all-inclusive approach to managing business relationships. Surely [...]

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