It is NOT just customer or employee experience. The Experience Trend is coming…

By | October 2nd, 2016|Categories: Uncategorized|

There is a trend coming and I hope you are already planning for it. Like many trends, this trend will emerge from necessity and from the need to address fundamental aspects of human behavior in business life. It is the "experience" trend, and it will give way to an all-inclusive approach to managing business relationships. Surely [...]