The Customer Experience Drinking Game… Anyone?

By | March 22nd, 2015|Categories: Customer Strategies|

The text read “Drinking game: Drink every time they say ‘experience’ here at the conference.” The sender, a dear friend and colleague of many years was not complementing the heralding of customer experience at this global conference. He was poking fun at the way so many people suddenly can’t stop using that term. Customer experience (Cx) [...]