The customers who stop doing business with you and the employees who don’t want to work for you have something in common: Their perception of the type of relationship they have with you has shifted. The shift from good to bad, or close to distant happened when you neglect one of seven important components present in every business relationship.
Serious Relationships is an examination of these seven elements, common in successful business relationships. It asks: What would happen if you managed your business relationships with the same care and attention as other “serious” relationships in your life? How would it help you win and keep more customers? How would it increase collaboration with peers? How would it create an atmosphere of transparency and accountability? This book is a must-read evaluation of how you manage relationship expectations, engagement, culture, service, transparency and experience with all your business stakeholders.
Humorist and author JC Quintana delights audiences with an entertaining and vital message about the psychology of building successful business relationships.
JC asks important questions about building serious and sustainable relationships with all of your business stakeholders. A respected thought leader in customer, employee, and partner business and technology initiatives for DHL, SAGE, ADP, Hewlett-Packard, and currently DXC Technology, JC speaks from real and tangible experience. His books guide readers through the most important elements of business relationship psychology and growth. You can find him lecturing at Rutgers University and the University of South Florida Muma College of Business, or facilitating an executive summit as part of the ENVISION team.
JC holds advanced degrees in Human Resource Management and Organizational Psychology, and certifications in Workplace Conflict Management, Business Model Generation, National Culture Dynamics, and Design Thinking.
JC speaks internationally, most recently at the following conferences:
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