We use our Collaborative Sprint approach to quickly discover challenges with customers, employees, and partners by…

Focusing On The Right Things

Consulting engagements get lengthy and expensive because they are too open-ended...

Focusing On The Right Things

We start by focusing on seven specific areas known for their influence on customer, employee, and partner relationships. These are seven critical dimensions every business relationship expects you to manage well. When you don’t, customer experience deteriorates, employees disengage, and partners leave. Knowing how these seven areas influence relationships allows us to aim directly at problems, reducing engagement time by over 50%.

Using The Right Tools

Flat and disconnected interview and survey data fails to point to real solutions...

Using The Right Tools

Slow discovery and analysis detract from the overall value of an engagement. Survey tools never tell you the “why.” Interviews delivered electronically allow you to reach more of your stakeholders for better insights. 

The entire insight discovery process can be executed in under a week, giving you value from day one.

Delivering Actionable Insight Fast

The best insight is the one you can use immediately to solve problems...

Delivering Actionable Insight Fast

Digital interviews replicate the depth of an in-person interview while preserving anonymity and allowing participants to answer questions at their own pace. The Collaborative Sprint gives you more confidence in solutions that are based on real suggestions collected from your stakeholders. The expertise of our team gives you real solutions you can start implementing right away.

Using the Collaborative Sprint,  we assess the health of you business relationships based on 7  key business relationship components…

Combining our digital interviews with senior expertise results in actionable and powerful insight that builds (and saves) the relationships that build your business. 

Culture

To understand people you have to understand who they are.

We Understand Geography & Culture

Our experience with global brands, working in-country, collaborating with international teams, gives us a broader understanding of culture. We consistently approach challenges from a national, international, and cultural perspective.

Business Modeling

Relationships are the foundation of business institution and growth.

We Understand Business

Relationships connect the most essential aspects of business. We know how to align relationship building with your company’s value proposition to the right segments through the right channels, in a way that increases revenue and justifies cost.

Return On Relationship

There is direct value in investing in the relationships that build your business.

We Know How Relationships Yield Value

Customer, employee, and partner relationship management have components in common that you must understand. When you do, you enable people to work across silos and you make better strategic and technology investments. That is a sound business investment. Our Collaborative Sprint approach discovers how to fix business relationship challenges so you can get a return on your relationship investments.