Building Relationships Is Our Passion

We help companies measure the strength of their customer, employee, and partner channel relationships using digital interview and analytics technology, and our expertise in national, organizational, and relationship culture. The result is a cost effective and focused assessment of the most important relationship and experience issues impacting your business investments.

We use a Collaborative Sprint™ approach to help you discover experience and relationship challenges with customers, employees, and partners.

Focusing On The Right Things

Did you know that all your business relationships have common needs they expect you to manage?

Focusing On The Right Things

We focus on seven relationship components indispensable in building strong customer, employee, and partner efforts. All of your business relationships expect you to manage these components proactively, and when you don’t customer experience deteriorates, employees disengage, and partners leave. Knowing how these seven areas influence relationships allows us to discover challenges immediately.

Using The Right Tools

Flat and disconnected interview and survey data fails to point to real solutions. We have a better approach...

Using The Right Tools

Traditional consulting engagements that conduct lengthy discovery and analysis result in disconnected insight and get expensive. And survey tools never tell you the real “why.” Our Collaborative Sprint digital interview approach is a faster, cost effective way of reaching more stakeholders for better insights. The entire discovery can be completed in two week or less and you can get answers from day one.

Delivering Fast, Actionable Insight

A better way to understanding your relationship investments...

Delivering Fast, Actionable Insight

The Collaborative Sprint gives you real insight collected directly from your stakeholders… With insight from our team, leveraging experience and education in national, organizational, and relationship behavior and culture and the strategies that improve customer, employee, and partner experience. The Collaborative Sprint helps you make better decisions about all your relationship investments.

Are you focusing on the right things?

You have to ask the right questions about what is important to people, with emphasis on delivering value to them AND your company. We believe in our approach because it is effective and equally applicable to customer, employee, and partner experience programs. We ask one important question: Are people getting what they need from their relationship with you?

Are you working with the right team?

We understand strategy, behavior, technology, and culture. This combination of skills and experience allows us to deliver real value to our discovery collaborations with your stakeholders.

We Know Culture

We bring value through a strong understanding of national and organizational culture...

We Know Culture

We understand the influence of culture on behavior. It is part of our work with international companies and multilingual organizations. Internal and organizational culture also influences relationships and you need a partner who knows how behavior impacts your investments in people inside and outside your company.

We Know Business

We provide a valuable understanding of Business Model Generation, transformation, and change management ...

We Know Business

As business model generation and change management practitioners we know how business relationships impact the button line. Relationships connect the most essential aspects of business. They influence cost and revenue. We understand because we have led global brands as executives and work directly with Fortune 500 clients today to connect relationships with business value.

We Understand Behavior

We understand the psychology and practice of building business relationships...

We Understand Behavior

We are senior experts with backgrounds in conflict resolution, organizational development, industrial & organizational psychology, and customer relationship management. We serve as professors of digital marketing, innovation, and customer & employee experience at academic institutions like Rutgers University. We have an impressive background in customer and organizational behavior that you may not find at many top, high-priced consulting agencies.

Learn more about our passion for people and for building the relationships that build your business through our books. Available on Amazon.com and other major retailers.

Loading...
Speaking Frankly About Customer Relationship Management: Why Customer Relationship Management Is Still Alive and Vital to Your Company’s Customer Strategy
An indispensable resource for implementing customer strategies that lead to measurable experiences. The book proposes that customer relationship management (CRM) is still (and more than ever) an essential component of how you win and keep the right customers. A return to strategic thinking about how CRM initiatives and technology require honest conversations about ten important elements that lead to collaboration. Buy it now
A candid examination of how we manage customers, employees, and business partner (channels / VARs / ISVs) relationships. It asks leaders: What would happen if you managed your business relationships with the same care and attention as other “serious” relationships in your life? How would it impact all your relationships across your business? How would collaboration in all these areas change the way you deliver your value proposition? A broad exploration of relationship expectation, engagement, centricity, service, support, transparency and experience across all your business efforts.
Contact Us